Prachuap Grand Hotel

One star for the breakfast. Zero star for the room. We booked the Junior Suite with city view balcany and we specifically requested for HIGHEST floor and QUIET room. We arrived on time for check-in and we asked the registration desk staff for HIGHEST floor and QUIET room. To our dismay, we're told there's no other room available. We were assigned to room 3127. We've been traveling in South East Asia for over 2 months, and this hotel room is the most impractical, absurd "suite" we've ever stayed in. It was a waste of money and space. Do NOT stay in room 3127. We asked for the HIGHEST floor. They put us on the 3rd floor (2nd floor is registration desk and restaurants. 1st floor is parking). The hotel has 7 floors, mind you. We asked for QUIET room. They put us in the room right next to the busy street where you can hear cars, trucks, motorcycles, and even pedestrians. What's wrong with "suite" 3127: --There's no space or counter for our 2 luggage. There's no proper closet. There are some cheap coat hangers in the corner of the room to hang your shirts, but there's no hangers for your pants or skirts. --We booked a king size bed, but there's only 1 night stand, and if you want to charge your phone, the electrical plug is behind your pillows. A fire hazards waiting to happen. --Inadequate lighting. The room is a dark dungeon. And no, it was not intentionally designed to be romantic. It was just a cheap dark suite. --Moldy shower stall and clogged drainage. --Dirty sofa. Mishmash furnishings. Looks like leftovers from people's home. --City view?? The views of the next door dilapidated building, utilities pole, tree branches, and parked cars. --Noises from the street, hallway, elevator, and other guests. --Old, used slippers that belong in the trash. What upset us most is that we were lied to. The registration desk guy told us there's NO other room available, but when we checked Agoda, Booking, and TripAdvisor...voila! Rooms available on all 3 online sites!!! What you see in their photos is definitely NOT the room we got. We love Prachuap town, but this hotel gave us some unpleasant memories. Definitely a no-no.

The rooms were clean and it had all the needed amenities. The breakfast was great with many choices in each category. Besides the eggs and sausages, there were many Thai dishes and rice porridge. They had an assortment of cereals including yogurt and muesli. The salad area had many vegetables to add with a selection of fruit. The staff were attentive, professional and very polite. The overall experience was excellent and good value for your money.